Inbox Layout

Below is a quick guide to get you familiar with the new layout of Webmail.

1. Email Toolbar

This bar allows you to refresh your emails, compose a new one or control what you would like to do with your selected emails. This includes forwarding/replying, marking and deleting your selected emails. You can also use the More button to select more functions, such as download and print.

2. Folders

This shows all of the folders on your account. The first five are normally your special folders; these are default folders that can't be deleted and perform special actions such as the trash folder being emptied on specified intervals. The rest are custom ones set up by you. You can add/edit folders by using the cog on the bottom left of the screen. See the Folder section here for further information regarding folders.

3. Emails

These are where all your emails will show depending on what folder you are in. It will normally show your inbox by default. Here, you can use the select tools to select multiple emails or use the page navigation. You can also use the Cog icon to edit the way your emails are ordered/laid out.

4. Preview

This will show you the email you have currently selected. You can double click the email to view it on the whole page if you prefer.

5. Email Search

This allows you to search for you emails from the current folder you are in, you can even set up filters by selecting the down arrow next to the magnifying glass to narrow or widen the search. More information can be found in the Searching your mail section here.

6. Other features

These are the other features available on new webmail; including your calendar, address book and settings page.

7. Account control

This allows you to either log out or go to your My Account area where you can edit settings relating to your account.

8. Quota usage

This shows you how much space you are using on your account. You can also hover over this bar to view your quota in actual size (MB's and GB's) rather than percentage if you wish.

Your space is determined by your subscription level. You can view our available packages in your My Account area via the Payment portal.

Composing an email

To compose an email, you can click on the Compose button to get to the compose email page.  
See below if you are not sure where this is.


Once here, you can start your email by adding the email address you would like to send this email to. You can enter this in the To field, and can add a title for the Email in the Subject field.



To write your email, use the text field found below the Subject box. This comes with various options to change the layout and formatting of the text you write (such as making text bold or italic). There are several options available to you, including adding links and pictures.

When you have finished your message, you can either save for later or send the message. Use the Send button on the toolbar at the top to send the email to the Email Address entered in the To field.
Image Placeholder
Congratulations! You have just sent your first email in new webmail!

Add an email Signature

Having a signature allows you to attach your signature/sign off automatically to the end of each email you send. To do this, you first need to go to Settings > Identities and select the identity you wish to edit the signature for. Here you should see a box called signature. Enter the content you wish to appear at the end of each email and click save. You can also enable HTML if you wish to add some extra flare.


Make a folder

Adding a folder can be done by either clicking on the Cog icon at the bottom left of the page and then Manage Folders, or by going to Settings > Folders. 


Add New Folder

On this page, you can add a new folder with the Plus icon at the bottom of the folder list. It will then bring up the new folders settings, where you can name the folder and apply any other settings to it (such as setting a parent folder).


Show/hide Folder

You can hide folders from the folder list in your inbox by using the toggles next to each folder. If you can't find an old folder, check if it's enabled first!

Delete/empty Folder

To delete a folder, select the folder and use the Cog icon at the bottom of the page and press delete. This will also delete all of the emails it contains. You will need to first move the emails to another folder if you wish to keep them. If you wish to keep the folder but not the emails, use empty instead.


Change Mailbox view and interface options

Don't quite like the way your inbox is set up? Or maybe it's just not your favourite colour. Below shows you how to edit these settings to make your webmail experience more personal to you.

Edit inbox layout and sorting columns 

You can access these settings with the Cog icon just above your emails.



Here you can change your layout by selecting either widescreen, desktop or list.



  • Widescreen: This is the default view with the preview pane on the right of your email list. This is more suited for wider computer screens.
  • Desktop: This is more in the spirit of our old webmail which has the preview pane below your emails.
  • List: This removes the preview pane altogether and your email list will take up the whole page. You will need to double click on an email if you would like to view it.
You can also specify what column you would like your emails sorted by. This could be useful if you would like to view your email alphabetically or by their size.

Hit save when you are happy with your changes.

Interface options

You can change the colour of your webmail and the language it uses by clicking on the computer screen icon near the top right of the page.


Select your preferred colour as well as your preferred language.
This will update them straight away.


That's more like it!